Journal of Management Research and Analysis
Official Publication of Innovative Education and Scientific Research Foundation
Official Publication of Innovative Education and Scientific Research Foundation
Print ISSN: 2394-2762
Online ISSN: 2394-2770
CODEN : JMRABX
Journal of Management Research and Analysis (JMRA) open access, peer-reviewed quarterly journal publishing since 2014 and is published under auspices of the Innovative Education and Scientific Research Foundation (IESRF), aim to uplift researchers, scholars, academicians, and professionals in all academic and scientific disciplines. IESRF is dedicated to the transfer of technology and research by publishing scientific journals, research content, providing professional’s membership, and conducting conferences, seminars, and award programs. With more...Null
Author Details :
Volume : 2, Issue : 2, Year : 2015
Article Page : 127-132
Abstract
This research paper will focus on the issues of application of the principles of Total Quality Management (TQM) to Service Industries, in general, as well as issues related to the training needs of the employees and other relevant related concerns. In today’s world class initiatives, employees need to be empowered in decision-making, either as a team, or as individuals. Empowered employees who are properly and adequately guided and trained, take decisions that help to achieve the vision of the Organization. They become customer-centric.
How to cite : Parshuram H, TOTAL QUALITY MANAGEMENT AS APPLIED TO SERVICE SECTOR WITH RELEVANCE TO INDIAN SITUATIONS. J Manag Res Anal 2015;2(2):127-132
This is an Open Access (OA) journal, and articles are distributed under the terms of the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 License, which allows others to remix, tweak, and build upon the work non-commercially, as long as appropriate credit is given and the new creations are licensed under the identical terms.
