Journal of Management Research and Analysis

Print ISSN: 2394-2762

Online ISSN: 2394-2770

CODEN : JMRABX

Journal of Management Research and Analysis (JMRA) open access, peer-reviewed quarterly journal publishing since 2014 and is published under auspices of the Innovative Education and Scientific Research Foundation (IESRF), aim to uplift researchers, scholars, academicians, and professionals in all academic and scientific disciplines. IESRF is dedicated to the transfer of technology and research by publishing scientific journals, research content, providing professional’s membership, and conducting conferences, seminars, and award programs. With more...

  • Article highlights
  • Article tables
  • Article images

Article statistics

Viewed: 733

PDF Downloaded: 268


Get Permission Bayavanda Chinnappa and Karunakaran: Evaluating performance management systems roadmap for effective practices: A review


Introduction

Organizations are changing much more rapidly compared to olden times. So, many experts have taken performance management practices for managing people clearly aligned with overall strategies for ensuring quality, effectiveness, and efficiency of business. It recognizes the linkages and inter dependencies between different areas of Human Resource Management.1, 2, 3, 4, 5, 6, 7, 8, 9 This article discusses five key steps involved in developing effective performance systems in organizations: (1) creating and working with a design team; (2) linking the system to key organizational objectives and strategy; (3) determining the performance management cycle; (4) linking performance management and pay delivery; and (5) implementing the system. Components of an effective performance management system include:

  1. Planning

  2. Ongoing performance communication

  3. Data gathering, observation and documentation

  4. Performance appraisal meetings

Definition

Performance management was first used in the 1970s, but it did not become a recognized process until the latter half of the 1980s (Armstrong and Baron, 1998). Flowier (1995) defined performance management as: “the organization of work to achieve the best possible results”. Milkovich, G. T., and J. M. Newman (1993) define performance management as: “an interlocking set of policies and practices which have as their focus the enhanced achievement of organizational objectives through a concentration on individual performance”. Maroney, B.P. and M.R. Buckley (1992) provides a more organizational definition of performance management: “an approach to creating a shared vision of the purpose and aims of the organization, helping each individual employee understand and recognize their part in contributing to them, and is so doing manage and enhance the performance of both individuals and the organization”. Organizational effectiveness best overview is provided by Rynes, S. L., B. Gerhart, and L. Parks (2005).10, 11, 12, 13, 14, 15, 16, 17, 18 These elements as a complete system specifically can be linked to performance (Banker, Lee, and Potter 1996; Bonner and Sprinkle 2002), which leads to widespread and growing development of systems (Heneman, Ledford, and Gresham, 2000).

Accelerate performance and profits

In today’s world information and technology changes in fact affects management approaches (Pfeffer, 1996).

Figure 1

Performancemanagement strategy

https://s3-us-west-2.amazonaws.com/typeset-prod-media-server/75757461-4ca6-427d-99fa-6331ee236cebimage1.png

Relevance to management theory

Management theory and empirical research increases motivation and performance (Rynes, Gerhart, and Parks, 2005); serves to meet certain individualistic psychological needs (Gerhart and Rynes, 1993) and affects employee performance (Gardner, Van Dyne, and Pierce, 2004).

Measuring people behaviour and performance

Peer reviews are an excellent way to obtain information about individual performance is important that the teams and individuals be allowed to help formulate and conduct the review. (Borman, W. C., 1991).

Pay and performance relationship

Many companies have moved to a focal or single point review (SPR), once a year (Joinson, 2001).

Team and performance connectivity

Mature teams peer review system into the environment (Tuckman and Jensen, 1997) develops a level of confidence, knowledge, and camaraderie that will benefit the review process (Ajith Kumar K R and Karunakaran N, 2021), both within the unit, and toward the goal of the whole organization.

Foundations for performance management

In order to gain and maintain the best possible team, businesses must invest in the training and development of their entire organization, integrating training and performance management system.

Table 1

Performance evaluation system

1. Performance and Potential Evaluation by the reporting officers

8. Education Level

2. Peers’ Evaluation

9. Physical Fitness Evaluation Test

3. Subordinates’ Evaluation

10. Appraisal-Award-Punishment

4. Self Evaluation

11. Career Summary

5. Unit Performance Evaluation

12. Personality Traits

6. Courses and Trainings

13. Occupational Knowledge

7. Foreign Language Knowledge

14. Comparative Assessment

Performance management and workplace diversity:

In measuring the performance of the personnel, data received from different channels are used (Table 1). Lee Gardenswartz and Anita Rowe (1998) claim that performance appraisals most likely come out of a distinct American culture, with an emphasis on logical and linear thinking and task accomplishment.

A typical performance evaluation system

While forming an evaluation system, the criteria selected should meet seven qualifications (Vassallo, 2004): validity, directness, objectivity, adequacy, quantitativeness, practicality and reliability.

Figure 2

Sample competency model for human resource manager

https://s3-us-west-2.amazonaws.com/typeset-prod-media-server/75757461-4ca6-427d-99fa-6331ee236cebimage2.png

Effective performance management: expected outcomes

Organizations plan to implement performance management need to align management with strategic direction and the inability of lagging (Chinnappa, T B, Karunakaran N and Ajith Kumar K R, 2021), provided detailed analysis of past performance and operational data.

Table 2

Managing performance cycle [MPC]

Management by objectives

Performance Development and Review

Agree on objectives

Observe behavior

Set criteria

Describe incidents typical of the person

Make plans

Analyze data

Execute plans

Discuss problems and goals

Measure results

Make plans

Review results

Review progress

Begin new cycle

Begin new cycle

Performance Results Evaluation

Make salary and placement decisions

High performance management and organizational performance

The concepts are also applied to nongovernmental organizations and others interested in establishing a culture of continuous improvement.

SMART principles to be followed

Greguras, G. J., et al. (2003) suggests improvements in one or more of four aspects: 1. organizational stability, 2. financial stability, 3. program quality (products and services) and 4. organizational growth. SMART goal is a performance planning statement that describes and quantifies an outcome for which the employee is responsible. The resulting goal should answer these questions for the employee: All performance characteristics should pass the SMART Test (Table 3). The steps are:

  1. Identify the people to be served and problems and needs to be addressed.

  2. Identify the community or organizational outcomes to be achieved.

  3. Identify the program level outputs that can be directly related to the community.

  4. Define the program activities likely to produce each desired program outcome.

  5. Acquire, allocate and manage resources to accomplish critical agency activities.

  6. Monitor key agency, client and organizational performance indicators.

  7. Evaluate client outcomes and measure program impact on those outcomes.

Table 3

Smart principles

Specific

What am I specifically responsible for?

Measurable

What standard will be used to measure my success

Attainable

Do I have the necessary resources and skills?

Results-Focused

What is the objective or end-result desired?

Time-Limited

What is my deadline?

Strategic role of human resources

The best practice link are recognizing the need to align the employee’s day-to-day activities with desired strategic outcomes (Chinnappa T B, and Karunakaran N, 2021). The requirements (Figure 3) are critical for deploying a successful solution.

Major pitfalls of measurement systems

The most common variables (Mark Graham Brown, 1994) are:

  1. Conceptual framework

  2. Effective internal and external communications

  3. Accountability

  4. Measurement systems

  5. Rewards, and recognition.

  6. Positive, not punitive.

  7. Openly shared with employees, customers, and stakeholders.

Figure 3

Successful performance management solution

https://s3-us-west-2.amazonaws.com/typeset-prod-media-server/75757461-4ca6-427d-99fa-6331ee236cebimage3.png

Key elements for effective performance management

Important factors that drive performance, in some cases more than pay, include the strong public service motivation of most government employees, good management and leadership, the importance of the work, the opportunity to have responsibility and to make good use of one’s skills and ability, the prospects for personal growth and career development, the support of superiors and co-workers, and the nature of the work environment. The factors are:

  1. Gaining consensus

  2. Allowing for exercise

  3. Flexible

  4. Reviewable

  5. Periodically evaluated and adjusted

  6. Adequately funded

Figure 4

Elements foreffective performance management

https://s3-us-west-2.amazonaws.com/typeset-prod-media-server/75757461-4ca6-427d-99fa-6331ee236cebimage4.png

Performance management systems often identify significant potential to increase human productivity, if people have the proper tools, knowledge, direction, support, and objectives.

Figure 5

Conventional and result performance management

https://s3-us-west-2.amazonaws.com/typeset-prod-media-server/75757461-4ca6-427d-99fa-6331ee236cebimage5.png

Conclusion

Performance management is for the continuous improvement of business processes and of their own skills, behaviour and contributions. Managers can clarify individuals and teams how they should be managed and what they need to do their jobs. It is about interrelationships and improving the quality of relationships between managers and individuals, managers and teams, members of teams and so on. It allows for identifying, articulating, measuring, and monitoring the behaviors that lead to success.19, 20, 21, 22, 23 Technology solutions for implementing performance management initiatives can immeasurably assist in the process by providing broad and rapid deployment, consistent and accurate information, and sophisticated analytics that provide greater value to users and the organization.

Source of Funding

None.

Conflict of Interest

None.

References

1 

A Kumar N Karunakaran Seriousness and responsiveness of the myth of campus selection by management institutes and corporate”J Manag Res Anal20218420811

2 

R D Arvey K R Murphy Performance evaluation in work settingsAnnu Rev Psychol1998491416810.1146/annurev.psych.49.1.141

3 

R Banker S Lee G Potter A Field Study of the Impact of a Performance-Based Incentive PlanJ Accounting Econ199621219522610.1146/annurev.psych.49.1.141

4 

S Bonner G Sprinkle The Effects of Monetary Incentives on Effort and Task Performance: Theories, Evidence, and a Framework for Research" AccountingOrganizations Soc2002274-53034810.1016/S0361-3682(01)00052-6

5 

W C Borman Handbook of industrial and organizational psychology21991271326

6 

T B Chinnappa N Karunakaran Customer Relationship Management and Higher Education in India”J Manag Res Anal2021841808

7 

T B Chinnappa N Karunakaran A Kumar Customer Relationship Management Vs Consumerism: in Post COVID-19 period”J Manag Res Anal202181324

8 

A Fowler Objectives and appraisal boost staff moralePeople Manag199511212

9 

L Gardenswartz A Rowe Managing Diversity: A Complete Desk Reference and Planning Guide1993656

10 

D G Gardner L V Van Dyne J L Pierce The Effects of Pay Level on Organization-Based Self-Esteem and Performance: A Field StudyJ Occup Organizational Psychol200477330729

11 

G J Greguras C Robie D J Schleicher M Goff A field study of the effects of rating purpose on the quality of multisource ratingsPersonnel Psychol200356112110.1111/j.1744-6570.2003.tb00141.x

12 

R Heneman G Ledford M Gresham The Changing Nature of Work and Its Effect on Compensation Design and Delivery2000195240

13 

C Joinson Making Sure Employees Measure Up2001www.shrm.org/hrmagazine/2001index/0301/0301cov.asp

14 

P Leblanc P Mulvey How American Workers See the Rewards of WorkCompensation Benefits Rev199830124810.1177/088636879803000104

15 

M Markowich Response: We can Make Performance Appraisals WorkCompensation Benefits Rev19942632533

16 

B P Maroney M R Buckley Does Research in Performance Appraisal Influence the Practice of Performance Appraisal? Regretfully Not! Public Personnel Manag199221218596

17 

G T Milkovich J M Newman Issues in Managerial Compensation ResearchCompensation19939524127

18 

J Pfeffer Competitive Advantage Through People1996294

19 

H Risher Getting serious about performance managementCompensation Benefits Rev20053761826

20 

S L Rynes B Gerhart L Parks Personnel Psychology: Performance Evaluation and Pay for PerformanceAnn Rev Psychol20055657160010.1146/annurev.psych.56.091103.070254

21 

L Spencer S Spencer Competence at work1994571600

22 

C Trevor B Gerhart J Boudreau Voluntary Turnover and Job Performance: Curvilinearity and the Moderating Influences of Salary Growth and PromotionsJ Appl Psychol19978214461

23 

P Vassallo Getting Started with Evaluation Reports: Answering the QuestionsA Rev Gen Semantics200461227786



jats-html.xsl


This is an Open Access (OA) journal, and articles are distributed under the terms of the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 License, which allows others to remix, tweak, and build upon the work non-commercially, as long as appropriate credit is given and the new creations are licensed under the identical terms.

Article type

Review Article


Article page

6-10


Authors Details

T. Bayavanda Chinnappa, N Karunakaran


Article History

Received : 11-01-2022

Accepted : 20-01-2022


Article Metrics


View Article As

 


Downlaod Files