PATIENT SATISFACTION SURVEY AMONG INPATIENTS IN A MULTISPECIALTY AYURVEDA TEACHING HOSPITAL: A FEEDBACK ANALYSIS

Authors: Pankaj Sharma, Suhas Kumar Shetty, Preksha Dandvate, Sanyogeeta A Dixit

DOI: 10.18231/j.jmra.13026.1996496607

Keywords: Ayurveda,Patient Satisfaction,Teaching Hospital,Wards

Abstract: Introduction: Patient satisfaction is a vital measure of healthcare quality. While modern hospitals concentrate on technological innovations, traditional medicine systems like Ayurveda prioritise holistic healing. This study aims to analyse inpatient satisfaction levels in a multispecialty Ayurveda teaching hospital. Objectives: To evaluate inpatient satisfaction levels in general wards at a multispecialty Ayurveda teaching hospital; to analyse various factors influencing patient satisfaction and to identify causes of dissatisfaction and suggest remedial measures for service improvement. Methodology: This study was conducted at a multispecialty Ayurveda teaching hospital in Belagavi, Karnataka, India, using feedback from 100 inpatient forms. Responses were organised into service components such as front office, doctor care, nursing services, dietary services, housekeeping, and other facilities. Statistical analysis included frequency counts and graphical representations. Results: For the Front Office, 74% of patients expressed satisfaction with the admission and discharge processes; however, 39% found the billing procedures to be lacking in efficiency. In Doctors’ Care, an impressive 96% of patients appreciated the attentiveness of the doctors and the clarity of their explanations regarding treatments. Dietary Services received the lowest satisfaction ratings, with only 64% of patients satisfied with food quality and 40% reporting delays in meal service. In terms of Nursing Staff, 82% of patients viewed nurses as courteous and efficient, although 40% encountered slow response times. Regarding Housekeeping, 70% of patients found cleanliness to be acceptable, but 30% desired improvements in maintenance. For Other Services, 61% of patients were satisfied with support staff, while 39% noted concerns with lift and security services. Overall, 88% of patients provided positive feedback, reflecting a generally satisfactory experience. Conclusion: Patient satisfaction in Ayurveda hospitals is influenced by holistic treatment, doctor-patient interactions, and service efficiency. Improvements are needed in dietary services, nursing response times, and administrative processes to enhance patient experiences and the hospital's reputation.